At Navarino, we are committed to continuously enhancing the experience of our customers by providing advanced digital tools that simplify operations and support. In line with this commitment, we are pleased to announce the launch of a brand-new Support feature within the Cosmo customer portal.
Cosmo is Navarino’s customer dashboard that provides streamlined management of Navarino services, including the connectivity status of fleets, vessel tracking, invoicing and more. Now we are pleased to inform users that we have added support tickets to the Cosmo portal.
Key Capabilities of the New Tickets Section
The Support feature introduces a range of tools that make managing support requests more streamlined and transparent:
- Create and View Support Tickets – Submit new tickets or view existing ones without leaving the Cosmo portal.
- Track Ticket Progress – Monitor the status of each ticket in real time, whether open, resolved, or closed.
- Sort and Organize – Quickly find the information you need by sorting tickets by status, last update, or creation date.
By bringing these capabilities into Cosmo, we are offering our customers a new level of convenience, with all support interactions centralized and easily accessible. This ensures that queries and requests can be managed more efficiently, saving valuable time for IT teams and vessel operators.
A Continuously Evolving Platform
Cosmo continues to grow with new features and functionalities designed to improve the way our customers manage their digital services. The Support section is just the latest step in our ongoing effort to make Cosmo the most comprehensive and user-friendly platform in the maritime communications industry.
We also welcome feedback from our partners, so if there are features or enhancements you would like to see in Cosmo, please let us know. Your input helps us to shape the platform to better meet your needs.
For more details about Cosmo or for any questions regarding its features, please contact your Navarino Account Manager.
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